Contacting Support

Submit a support request

1. Go to help.dentsuconnect.com or sign in to the Help Center.
2. Go to Submit a request.
3. Enter the details of your inquiry or request into the case form. 
   Provide as much detail as possible, such as:
   • Application or service impacted
   • Business impact and urgency
   • Context of the request and specific examples
   • Steps to reproduce an error, bug, or other issue
   • Any other expectations/requirements for a response or resolution
4. Click the Submit button.

View and update your support requests

You can easily view all of your support requests in the Help Center.

1. Sign in to the Help Center.
2. Go to your name in the Help Center toolbar.
3. Select Requests.
4. Filter your requests in the table and select the request you wish to view or update. Please note that requests marked as 'Solved' cannot be updated. If you require further assistance, please submit a new request.

Typical support request lifecycle

• Creation: A new support request is created with a status of Open.
• Dispatch: The case is evaluated and assigned to a specialist best suited to handle your request.
• Investigation: The agent starts investigating answers or solutions. We require more information from you before we can resolve your request when the ticket status is Awaiting your reply.
• Solution: The agent provides a solution and marks the request as Solved.